Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Integro website at integro.software and the Integro recruiting platform at app.integro.software, together with any related applications, browser extensions, mobile applications and APIs (collectively, the “Services”).

Please read these Terms carefully. They form a binding agreement between you and Integro.

1. Agreement to These Terms

By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” and “Customer” refer to that entity. If you do not have that authority, or you do not agree with these Terms, you must not use the Services.

Where Integro and a Customer have signed a separate written agreement covering the Services, that agreement controls to the extent it conflicts with these Terms.

2. Definitions

• “Customer Data” means all data, files, text and other content that Customer or its Users submit to, upload to, or generate within the Services, including candidate records, résumés, job descriptions, notes and interview feedback.
• “User” means an individual authorised by Customer to access the Services under Customer’s account, such as a recruiter, hiring manager or administrator.
• “Candidate” means an individual whose Personal Information is processed in the Services in connection with a recruiting process.
• “Subscription Term” means the period for which Customer has purchased access to the Services.

3. The Services

Integro provides cloud-based software that helps companies manage and optimise recruiting and hiring: applicant tracking, candidate pipelines, vacancy management, scheduling and reminders, collaboration between recruiters, analytics and related functionality.

Subject to these Terms and to payment of applicable fees, Integro grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Subscription Term for Customer’s internal business purposes.

Integro provides the Services on a software-as-a-service basis. We may update, improve and modify the Services on an ongoing basis, as described in section 18.

4. Accounts, Access and Eligibility

To use the Services, Customer must register an account and provide accurate and complete information. Customer is responsible for keeping that information current.

Customer is responsible for all activity that occurs under its account and for the acts and omissions of its Users as if they were Customer’s own. Customer must keep credentials confidential, must not share individual accounts between people, and must notify Integro promptly at partners@integro.software on becoming aware of any unauthorised access or use.

The Services are intended for business use by individuals aged 18 or over. The Services are not directed to children and must not be used by them.

5. Customer Responsibilities and Acceptable Use

Customer must not, and must not permit any User or third party to:

• use the Services in violation of any applicable law, including employment, anti-discrimination, data protection and privacy laws;
• upload or transmit malicious code, or otherwise interfere with or disrupt the integrity, security or performance of the Services;
• attempt to gain unauthorised access to the Services, to other customers’ data, or to related systems or networks;
• reverse engineer, decompile or disassemble the Services, or attempt to derive their source code, except to the extent this restriction is prohibited by applicable law;
• copy, resell, sublicense, rent, lease or otherwise make the Services available to any third party other than Users, or use the Services to build a competing product;
• use automated means to access the Services in a manner that imposes an unreasonable load on our infrastructure, or circumvent any rate limit or access control;
• send unsolicited bulk communications through the Services, or use the Services to harass any person;
• upload Customer Data that Customer does not have the right to provide, or that infringes the rights of any third party.

Where the Services include a browser extension or other sourcing tool that interacts with third-party websites, Customer is responsible for ensuring that its use complies with the terms of service of those websites and with applicable law.

Where Customer publishes a job or shares a public link generated by the Services, Customer is solely responsible for the content it makes public and for ensuring that it contains no information Customer is not entitled to publish.

6. Customer Data and Ownership

As between the parties, Customer owns and retains all right, title and interest in Customer Data. Integro claims no ownership of it.

Customer grants Integro a worldwide, non-exclusive licence to host, store, copy, transmit, display and process Customer Data solely to the extent necessary to provide, secure, maintain and support the Services, and as otherwise permitted by these Terms.

Customer is responsible for the accuracy, quality and legality of Customer Data, for the means by which it was acquired, and for having a valid lawful basis to process it in the Services. Where Customer uploads Personal Information about Candidates, Customer is responsible for providing any notices and obtaining any consents required by applicable law.

Integro may generate aggregated and de-identified statistics about the operation and use of the Services, and may use them to operate, improve and promote the Services, provided that such statistics do not identify Customer, any User or any Candidate.

7. Privacy and Data Protection

Integro’s handling of Personal Information is described in our Privacy Policy, which is incorporated into these Terms by reference.

In respect of Personal Information contained in Customer Data, Customer acts as the data controller and Integro acts as a data processor, processing that Personal Information only on Customer’s documented instructions, as set out in these Terms and in the Privacy Policy, or as required by applicable law.

Integro maintains appropriate technical and organisational measures designed to protect Customer Data against unauthorised access, disclosure, alteration and destruction. Integro will notify Customer without undue delay on becoming aware of a personal data breach affecting Customer Data.

8. Third-Party Services and Integrations

The Services may interoperate with third-party products and services, such as calendar providers, email providers, payment processors and other recruiting tools. Enabling an integration is Customer’s choice.

Third-party services are governed by their own terms and privacy policies and are outside Integro’s control. Integro is not responsible for their availability, security, accuracy or content, and does not warrant them. If a third-party service ceases to be available or changes its interface, Integro may discontinue the corresponding integration without liability.

9. Google Integrations and Limited Use

Where a User chooses to connect a Google account to the Services, the Services request only the access needed for the feature the User has enabled, and the User is shown the permissions requested before granting them.

Integro’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Specifically:

• Google calendar data is used only to display a User’s existing events alongside interviews and follow-ups scheduled in the Services, so that scheduling conflicts are visible;
• Google user data is not transferred to third parties except as necessary to provide or improve that feature, to comply with applicable law, or as part of a merger, acquisition or sale of assets with prior notice to affected users;
• Google user data is not used for advertising, and is not sold;
• no human reads Google user data except with the User’s explicit consent for a specific request, where necessary for security purposes such as investigating abuse, to comply with applicable law, or where the data has been aggregated and de-identified;
• calendar access requested for this feature is read-only: the Services do not create, modify or delete events in a connected Google Calendar.

A User may disconnect a linked Google account at any time from their profile in the Services, or by revoking access in their Google account settings. On disconnection, Integro deletes the stored authorisation credentials for that account.

10. Fees, Billing and Renewal

Access to paid features of the Services requires an active subscription. Fees, the billing period and the number of licensed Users are as set out in the applicable order, plan selection or written agreement.

Unless stated otherwise, fees are invoiced in advance, are payable in the currency stated at the time of purchase, and are non-refundable except where required by applicable law. Payments are processed by our third-party payment processor, and Customer authorises Integro to charge the payment method on file for all amounts due.

Subscriptions renew automatically for successive periods equal to the preceding Subscription Term, unless either party gives notice of non-renewal before the end of the then-current term. Customer may cancel renewal at any time through the Services or by contacting us; cancellation takes effect at the end of the current Subscription Term.

Fees are exclusive of taxes. Customer is responsible for all applicable sales, use, value-added and similar taxes, other than taxes on Integro’s income. If any amount is overdue, Integro may suspend access to the Services after giving notice.

Integro may change its fees. Any change takes effect at the start of the next Subscription Term, and Integro will give at least 30 days’ notice before it applies.

11. Trials, Beta and Preview Features

Integro may offer free trials or make features available on a beta, preview or early-access basis. Such features are provided as-is and as-available, may be changed or withdrawn at any time, may not be supported, and are excluded from any warranty, service commitment or indemnity in these Terms.

12. Intellectual Property

The Services, including all software, interfaces, documentation, and the Integro name and logo, are owned by Integro and its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights in the Services are granted to Customer.

If Customer or a User provides feedback, suggestions or ideas about the Services, Integro may use them without restriction or obligation.

13. Confidentiality

Each party may receive information of the other that is marked confidential or that would reasonably be understood to be confidential. The receiving party will use such information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to its personnel and advisers who need to know it and who are bound by confidentiality obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidentiality, or is independently developed by it. A party may disclose confidential information where required by law, giving reasonable prior notice where legally permitted.

14. Term, Suspension and Termination

These Terms apply from the date Customer first accesses the Services and continue until all Subscription Terms have expired or been terminated.

Either party may terminate these Terms for material breach if the breach is not cured within 30 days of written notice. Integro may suspend access immediately, with notice where practicable, if Customer’s use poses a security risk, may harm Integro or other customers, is unlawful, or if fees are overdue.

On termination, Customer’s right to access the Services ends. Customer may export Customer Data using the functionality available in the Services before termination takes effect. For 30 days after termination, Integro will make Customer Data available for export on written request; after that period, Integro may delete Customer Data, subject to any retention required by law and to backups deleted in the ordinary course.

Sections that by their nature should survive termination will survive, including sections 6, 7, 12, 13, 15, 16, 17, 19 and 20.

15. Warranties and Disclaimers

Each party warrants that it has the authority to enter into these Terms. Integro warrants that it will provide the Services with reasonable skill and care.

Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, and Integro disclaims all other warranties, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Integro does not warrant that the Services will be uninterrupted or error-free, that all defects will be corrected, or that the Services will produce any particular hiring outcome. Any analytics, scoring, ranking or automated suggestion provided by the Services is informational only. Customer remains solely responsible for its hiring decisions and for ensuring that they comply with applicable employment and anti-discrimination law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, goodwill or anticipated savings, arising out of or relating to these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by Customer to Integro in the twelve months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. The limitations in this section do not apply to Customer’s payment obligations or to either party’s indemnification obligations.

17. Indemnification

Customer will defend Integro against any third-party claim arising from Customer Data or from Customer’s use of the Services in breach of these Terms or of applicable law, and will indemnify Integro against damages and costs finally awarded or agreed in settlement.

Integro will defend Customer against any third-party claim alleging that the Services, as provided by Integro and used in accordance with these Terms, infringe that third party’s intellectual property rights, and will indemnify Customer against damages and costs finally awarded or agreed in settlement.

In each case the indemnified party must give prompt notice of the claim, allow the indemnifying party to control the defence and settlement, and provide reasonable cooperation.

18. Changes to the Services and to These Terms

Integro may modify the Services from time to time. Integro will not materially reduce the core functionality of the Services during a paid Subscription Term without providing a comparable alternative.

Integro may update these Terms. Where a change is material, Integro will give notice by email or through the Services at least 30 days before it takes effect. Continued use of the Services after the effective date constitutes acceptance. If Customer does not agree to a material change, Customer may terminate before the change takes effect and receive a pro rata refund of prepaid fees for the remainder of the Subscription Term.

You can see when these Terms were last changed by checking the “last updated” date at the top of this page.

19. Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of Ukraine, without regard to its conflict of law rules. The parties submit to the exclusive jurisdiction of the courts of Kyiv, Ukraine, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation between representatives with authority to settle, for a period of 30 days after written notice of the dispute.

Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

20. General Provisions

• Entire agreement: these Terms, together with the Privacy Policy and any order or written agreement referencing them, are the entire agreement between the parties on their subject matter and supersede all prior discussions.
• Assignment: neither party may assign these Terms without the other’s prior written consent, except that either party may assign them in full to a successor in connection with a merger, acquisition or sale of substantially all of its assets, on notice.
• Severability: if any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.
• Waiver: a failure to enforce any provision is not a waiver of the right to enforce it later.
• Force majeure: neither party is liable for delay or failure to perform, other than a payment obligation, caused by events beyond its reasonable control.
• Independent contractors: the parties are independent contractors, and these Terms create no partnership, agency, joint venture or employment relationship.
• Notices: notices to Integro may be sent to partners@integro.software. Notices to Customer may be sent to the email address on its account or given through the Services.
• No third-party beneficiaries: these Terms confer no rights on any person other than the parties.

21. Contact

If you have questions about these Terms, please contact us at partners@integro.software.